Shipping policy

Shipping Policy

At CosmiCats, we strive to ensure that your orders are fulfilled and shipped efficiently. We work with Printful as our fulfillment partner, which allows us to provide reliable worldwide shipping. Please review the following details regarding our shipping process.

Fulfillment Time

All of our products are made to order, which means we begin the production process once you place your order. The average fulfillment time for most products is:

  • Apparel: 2-7 business days
  • Non-apparel products: 2-5 business days

Please note that these are estimates, and fulfillment times may vary depending on factors like order volume, product type, and current demand.

Shipping Times and Rates

Shipping rates and delivery times depend on your location and will be calculated at checkout. Printful partners with global carriers to offer a range of shipping options, ensuring your products arrive safely.

Estimated shipping times by region:

  • United States: 3-7 business days
  • Europe: 5-10 business days
  • Canada: 5-10 business days
  • Australia and New Zealand: 10-20 business days
  • Rest of the World: 10-20 business days

Please note that delivery times are estimates and may vary due to factors like customs processing, carrier delays, or holidays.

Shipping Costs

Shipping costs are calculated based on the product type, destination, and selected shipping method. The cost will be displayed during the checkout process. We strive to keep shipping rates as low as possible while ensuring safe and timely delivery.

Order Tracking

Once your order is fulfilled and shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your order using the provided link.

International Shipping and Customs Fees

We ship internationally to most countries. However, please be aware that:

  • Some countries may charge customs, import duties, or taxes that are not included in our shipping fees.
  • These additional fees are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.

Address Errors

Please ensure that your shipping address is correct at checkout. We are not responsible for items shipped to an incorrect or incomplete address provided by the customer.

If you realize there's an error in your shipping address, contact us as soon as possible at info@cosmicats.shop. If your order hasn’t been shipped yet, we may be able to update the address. However, once the order has been shipped, we are unable to make changes.

Lost or Damaged Orders

If your order arrives damaged or is lost during shipment, please contact us at [Contact Info] within 14 days of receiving (or the expected delivery date). We will work with Printful to resolve the issue and offer a replacement or refund.

Important: For damaged orders, please provide photos of the damaged item(s) and the packaging to help us process your claim.

Split Shipments

If your order contains multiple products, it may be fulfilled from different Printful locations. As a result, items in your order might arrive in separate packages and at different times.